Terms of Service
This Service Policy applies to Homelivino (hereinafter referred to as “we”) and governs all services provided through our online store. By accessing our website, placing orders, or using any related services, you acknowledge that you have read, understood, and agreed to the terms outlined below.
1. Introduction and Scope of Application
This policy explains the basic rules and responsibilities associated with online product display, order processing, and customer support. It applies to all browsing, purchasing, payment, and after-sales activities conducted through our website.
2. User Accounts and Website Responsibility
Users are responsible for ensuring that all information provided is accurate, complete, and up to date. Account credentials should be kept secure at all times. Any activity carried out through an account is deemed to be authorized by the account holder. We may take appropriate measures if abnormal usage or violations are detected.
3. Product Information, Inventory, and Pricing
We strive to ensure that product descriptions, images, availability, and pricing are accurate. However, updates or adjustments may occur due to system or operational factors. If an item becomes unavailable or information changes after an order is placed, we will contact you to arrange an appropriate solution.
4. Orders and Payment
Once an order is submitted and payment is completed, the purchase request is considered confirmed. The total amount displayed at checkout includes all applicable taxes and related charges, and no additional fees will be required.
5. Delivery Conditions
Delivery services are provided exclusively within Australia. Once payment has been successfully completed, your order will be confirmed and enter the processing stage. Orders are typically prepared within 1–3 business days before being handed over to the designated logistics provider. After dispatch, delivery generally takes an estimated 5–8 business days, depending on the destination and current operational conditions. We cooperate with established logistics partners such as UPS, DHL, FedEx, and Australia Post to ensure stable and reliable delivery. Orders with a total value of AUD 99.99 or above are eligible for free delivery, while orders below this amount are subject to a fixed delivery fee of AUD 9.99. All applicable taxes and related charges are already included in the listed product prices, and no additional fees will be required. For the most current delivery details, please refer to our Shipping Policy.
6. Order Cancellation
Cancellation requests may be submitted within 48 hours after successful payment, provided that the order has not yet entered the processing stage or been transferred to the logistics provider. Once order preparation or shipment has begun, cancellation requests can no longer be accommodated. If an order has already been dispatched, a return request may be submitted after delivery in accordance with the procedures outlined in our Order Cancellation Policy.
7. Returns and Exchanges
Requests for returns or exchanges may be submitted within 30 days from the confirmed delivery date. Applicable situations include visible appearance defects, quality-related issues, significant color differences, unusual odors, or cases where the received item does not match the order information. Detailed eligibility requirements and step-by-step instructions are available in our Returns and Exchanges Policy.
8. Refund Policy
Approved refunds are processed according to established procedures and returned to the original payment method. Processing times may vary depending on the payment provider.
9. Disputes and Applicable Rules
We operate in accordance with Australian requirements, including GDPR. Any disputes arising from the use of our services should be resolved through good-faith communication. We reserve the right to update this policy and will notify users of relevant changes where appropriate.
10. Privacy and Data Protection
User information is handled only to the extent necessary to provide our services. Data collection, use, and protection practices are explained in our separate Privacy Policy.
11. Intellectual Property
All website content, including text, images, and structural design, is protected. Unauthorized use, reproduction, or distribution is not permitted.
12. Limitation of Liability
Within the limits permitted, we are not responsible for service interruptions, delays, or inaccuracies caused by factors beyond reasonable control.
13. Amendments to the Service Policy
This Service Policy may be updated as needed. Any changes will take effect once published on the website. Continued use of our services indicates acceptance of the updated terms.
14. Contact Information
Contact Address: 340 Dixon Drive, Hewitt, TX 76643, United States
Customer Service Phone: +1 (914) 255-2826
Customer Service Email: support@homelivino.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)