Purchase and Payment Process
This purchase and payment process applies to Homelivino (hereinafter referred to as “we”). The purpose of this document is to clearly explain how orders are placed, confirmed, and paid for through our online store, helping you complete your purchase smoothly and securely.
1. Placing an Order
You may browse products on our website and add desired items to your shopping cart. Before proceeding to checkout, please carefully review product details, quantities, and delivery information to ensure accuracy.
2. Order Confirmation
After submitting your order, you will be directed to the order confirmation page. At this stage, you will be able to review your selected items, delivery address, and payment details. Once confirmed, the order will be officially created in our system.
3. Accepted Payment Methods
We currently accept payments made via bank cards such as Visa and MasterCard. All payments are processed through secure channels to ensure the protection of your payment information.
4. Payment Authorization
Once payment information is submitted, the transaction will be authorized by the issuing bank. Successful authorization indicates that the payment has been completed and your order can proceed to the next stage.
5. Order Processing After Payment
After payment is confirmed, your order will enter the processing stage. During this time, order details are verified and prepared for dispatch. Processing timelines may vary depending on order volume and operational conditions.
6. Payment Confirmation Notice
Upon successful payment, a confirmation message will be sent to the contact information you provided. This confirmation serves as proof that your payment has been received and your order has been accepted.
7. Pricing and Charges
All prices displayed on our website include applicable taxes and related charges. The total amount shown at checkout is the final amount payable, and no additional fees will be required after payment is completed.
8. Payment Issues
If a payment attempt is unsuccessful or interrupted, please verify your payment details and try again. In case of repeated issues, you may contact us for assistance during our service hours.
9. Security and Accuracy
We encourage you to ensure that all payment and contact information entered during checkout is accurate. This helps prevent delays and ensures smooth order processing.
Contact Us
Contact Address: 340 Dixon Drive, Hewitt, TX 76643, United States
Customer Service Phone: +1 (914) 255-2826
Customer Service Email: support@homelivino.com
Service Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)