Order Cancellation Policy
This Order Cancellation Policy applies to all orders placed through the Homelivino (hereinafter referred to as “we”) online store. It is designed to provide clear and transparent guidance on order cancellation and related refund arrangements.
1. Order Cancellation Conditions
We understand that order details may need to be adjusted after purchase. The following conditions apply:
- Orders that have not been shipped may be cancelled within 48 hours after placement.
- Orders placed more than 48 hours ago or orders that have already been shipped cannot be cancelled directly. In such cases, you may wait for delivery and then contact us to request a return and refund.
2. Order Cancellation Procedure
To request an order cancellation, please follow the steps below:
- Contact our customer service team by email or phone and submit a cancellation request. Please provide your order number, proof of payment, and any other relevant information.
- Our team will review your request promptly. If the cancellation is approved, we will notify you as soon as possible and arrange the refund accordingly.
3. Refund Processing
Once an order cancellation is approved, refunds will be handled as follows:
- Refund method: The refund will be returned to the original bank card used for payment, including Visa and MasterCard.
- Processing time: Depending on the processing efficiency of different card issuers, refunds are generally expected to be credited within 1–5 business days.
- If the refund is not received within this timeframe, please contact us for assistance.
4. Contact Us
If you have any questions regarding order cancellation or refund processing, please feel free to contact us using the details below:
Contact Address: 340 Dixon Drive, Hewitt, TX 76643, United States
Customer Service Phone: +1 (914) 255-2826
Customer Service Email: support@homelivino.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)