Refund Policy
This Refund Policy applies to Homelivino (hereinafter referred to as “we”) and explains how refunds are reviewed and processed for orders placed through our online store. The purpose of this policy is to provide clear guidance on refund handling methods and timelines.
1. Scope of Refunds
Refunds apply to orders that meet the relevant requirements and have been reviewed and approved by us. Refund handling may occur following a successful return, an approved order cancellation, or other situations confirmed through our internal review process.
2. Refund Request Review
After receiving a refund request, we will assess the request based on order records and any supporting information provided. Where applicable, returned items will be inspected to confirm that they match the reported condition.
3. Refund Method
Approved refunds are issued to the original bank card used at the time of payment, including Visa and MasterCard. Refunds cannot be transferred to other payment methods or accounts.
4. Refund Processing Time
Once a refund is approved, it will be processed as soon as possible. Depending on the processing efficiency of the card issuing institution, the refunded amount is typically credited within 1–5 business days.
5. Delayed or Missing Refunds
If the refunded amount is not received within the expected timeframe, we recommend checking with your card issuer first. You may also contact us so we can assist with further verification and follow-up.
6. Refund Amount Calculation
The refund amount corresponds to the actual payment received for the eligible item or order. Any taxes or related charges included in the original payment are handled as part of the refund.
7. Additional Information
Refunds are processed only after the required review steps are completed. Providing accurate order details and responding promptly to any clarification requests helps ensure efficient handling.
Contact Information
Contact Address: 340 Dixon Drive, Hewitt, TX 76643, United States
Customer Service Phone: +1 (914) 255-2826
Customer Service Email: support@homelivino.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)