Privacy Policy
This Privacy Policy applies to Homelivino (hereinafter referred to as “we”) and governs all services provided through our online store. We value and respect your privacy and are committed to explaining, in a clear and transparent manner, how your personal information is collected, used, stored, and protected.
1. Scope of This Policy
This policy applies to all personal information processing activities that occur when you access, browse, or use our online store and related services. It applies exclusively to online interactions and does not involve any offline sales or services.
2. Information Collection Methods and Technologies (Cookies)
When you use our website, we may collect necessary information through Cookies and similar technologies. These technologies are mainly used to:
- Ensure proper website operation and core functionality
- Store your preference settings to improve convenience
- Help us understand website usage and continuously optimize user experience
3. Use and Sharing of Information
We use collected information only within reasonable and necessary limits, primarily for the following purposes:
- Processing orders, payments, and after-sales matters
- Providing customer support and service responses
- Improving website performance and overall user experience
Unless you provide explicit authorization or disclosure is required under legitimate circumstances, we do not share your personal information with unrelated parties.
4. Data Storage and Cookies Management
We implement appropriate technical and organizational measures to protect data security. The use of Cookies requires your awareness and authorization. You may manage or delete Cookies through your browser settings; however, certain website functions may be affected as a result.
5. User Rights
You have the following rights regarding your personal information:
- The right to access and review the information we hold about you
- The right to request correction, updating, or deletion of your information
- The right to withdraw previously granted consent within lawful limits
If you wish to exercise these rights, please contact us using the details provided at the end of this policy.
6. Legal Basis for Data Processing (GDPR Policy)
We process personal information based on the lawful grounds established under the GDPR policy, including but not limited to:
- Performance of a Contract: Processing orders and delivering purchased services
- Explicit Consent: Used for newsletter subscriptions and related communications where you have provided authorization
- Compliance with Legal Obligations: For tax, accounting, and necessary regulatory purposes
- Legitimate Interests: Improving user experience and preventing fraudulent activities
Contact Us
Contact Address: 340 Dixon Drive, Hewitt, TX 76643, United States
Customer Service Phone: +1 (914) 255-2826
Customer Service Email: support@homelivino.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)